User service agreement
版本 1.4 · 生效时间 2026-10-14 18:34:44
版本：1.4
Revision date: October 10, 2026
Date this version was displayed: October 10, 2026
Welcome to Zipget (zipget.cn). This Agreement sets out the rights and obligations between you and the Platform operator when you use the services of the Zipget website. The Platform operator is Yunshui Guanjia (Beijing) Consulting Co., Ltd., hereinafter referred to as “we,” “us,” or the “Platform.”
Please pay particular attention to the provisions concerning charges and membership benefits, asset licensing, returns and exchanges of digital products, account measures, liability, and dispute resolution. Before confirming your agreement, you may ask us to explain these provisions using the contact details set out in this Agreement. We will not regard your browsing of web pages alone as acceptance of all agreements, nor will we preselect acceptance of any agreement that requires your confirmation.
Article 1 Scope and Confirmation of the Agreement
1. This Agreement applies to website accounts, browsing and purchasing assets, memberships, the Request Hub, online creation tools, and functions related to these services. The specific services are those actually provided on the website. A function that has not yet been made available does not become an available service merely because it is described, planned, or has a similar name.
2. After you have read and actively confirmed this Agreement at a stage where an agreement must be concluded, the corresponding service contract is established between you and us. Specific asset transactions are also subject to the Digital Asset Purchase and License Agreement that you confirm at purchase, the product description, and the terms of the order; merchant onboarding and operations are also subject to the Merchant Agreement. Relevant rules must be displayed to you at the stage where they apply; a general listing in this Agreement does not replace necessary notices and confirmation.
3. The Privacy Policy explains the processing of personal information. Confirming this Agreement does not constitute blanket authorization for all personal information processing, marketing messages, or other optional matters; separate consent will be requested for matters that legally require it.
4. Mandatory provisions of laws and regulations take precedence. Clear terms separately negotiated in accordance with the law for the same matter take precedence over standard terms; where a standard term has two or more reasonable interpretations, it will be interpreted against the party providing the standard term as required by law. The invalidity of an individual provision does not affect the validity of other provisions that can be performed independently.
Article 2 Operator Information and Service Roles
1. Platform brand: Zipget; website: zipget.cn. Operating entity: Yunshui Guanjia (Beijing) Consulting Co., Ltd. Contact address: Room 335-1, 3rd Floor, No. 113 Gucheng West Road, Shijingshan District, Beijing.
2. Customer service telephone: 13716058991; contact email: 3521773536@qq.com. Website filing and license identifiers: 京ICP备2026001585号-1 and 京B2-20262610. This information identifies the operating entity and does not indicate that any authority guarantees the quality, ownership, or suitability of a particular asset.
3. For content uploaded by users and merchants, the Platform provides information storage, display, search, and transaction-related technical services; uploaders are responsible for the truthfulness and legality of their submitted content and information concerning rights and licenses. The Platform also provides membership and other services. The seller and licensor of each asset must be clearly identified in the product and transaction information. For products marked as sold directly by the Platform, the relevant operating entity assumes the seller's obligations; for products sold by onboarded merchants, the merchant assumes the obligations relating to sale, delivery, licensing, and after-sales service. Listing and displaying an uploaded work does not constitute a Platform guarantee of its originality or ownership. The Platform performs the obligations required by law that correspond to the services it actually provides.
4. We do not use statements such as “we only provide information storage” or “all responsibility rests with the merchant” to exclude liability that we are legally required to bear.If a dispute arises, we will provide necessary operator information and transaction records as required by law and assist with handling complaints; whether we bear corresponding liability will be determined based on the law, contracts, specific facts, fault, and other relevant factors.
Article 3 Accounts and Eligibility
1. Account registration and purchase services on this Platform are available to users who are at least 18 years old and have full capacity for civil conduct. A guardian's consent does not replace this minimum age requirement.If you act on behalf of an organization, you must also obtain the corresponding authorization. For a minor's registration or purchase, or other irregular transactions that have already occurred, the guardian may contact us for verification and handling in accordance with the law; a breach of the age requirement does not in itself justify refusing a refund, a determination of contractual validity, or other remedies available by law.
2. Please provide truthful and valid information necessary for the services, and promptly update important information, such as your contact details, when it changes. We verify identity or transactions only where we have a lawful basis and to the extent necessary, and do not require information unrelated to the services.
3. Please keep your account, password, and verification information secure. Do not rent, sell, or lend your account to others, or share an account to circumvent the scope of benefits agreed on an account, entity, or order basis. Permission for internal use of assets purchased by an organization does not automatically permit multiple people to share a login account.
4. If you discover unusual account activity, a transaction you did not make, or a disclosure of your information, please contact us promptly and take reasonable measures, such as changing your password. After verification, we will take necessary protective and assistance measures. The existence of an account activity record does not in itself prove that every action was genuinely authorized by you; relevant liability must be determined according to the law, taking into account verification records, the fault of both parties, and other evidence.
Article 4 Asset Purchases, Licensing, and Delivery
1. Before placing an order, please check the product contents, file formats, software versions, degree of editability, required fonts or plugins, license tier and term, price, delivery method, and download conditions. Product descriptions must be truthful and complete; express commitments relating to a transaction form a basis for performance and do not automatically lose effect merely because they have not been repeated separately in the agreement.
2. Purchasing an asset gives you a license to use it within the agreed scope, rather than a transfer of copyright. Personal Non-commercial, Commercial—1 Year, and Commercial—Perpetual are different license tiers; the tier you actually select and confirm and the order records govern. Membership does not automatically expand the scope of an asset license.See the Digital Asset Purchase and License Agreement for the specific boundaries of permitted use.
3. Assets are delivered by digital file download or another method agreed at the time of purchase. If you still cannot obtain the agreed files after payment, or if the delivered content does not match the agreement, you may request assistance and after-sales service; payment of an order, generation of a link, or the existence of a download record alone cannot be used to deny remedies.
4. The membership term, the duration of file download entitlements, the technical validity period of the download link itself, and the asset license term are separate matters.Expiry of a temporary link does not mean that a license has expired; expiry of membership does not automatically terminate an asset license that was lawfully obtained and remains valid. Delisting a product, renaming a license tier, or updating rules does not automatically change the license term or scope of an existing order.
5. Invoices for asset transactions are issued in accordance with the law by the actual merchant selling the asset. The Platform issues invoices in accordance with the law for its directly sold products and services, including memberships; technical service fees charged by the Platform to merchants are invoiced separately to those merchants. Transactions for which invoices are legally required have no minimum invoicing amount, no additional invoicing fee or tax surcharge, and order records or license certificates do not replace invoices. You may apply through the actual invoicing option in your order, after-sales service, or customer service; in principle, invoicing will be completed within 7 working days after complete invoicing information is provided, with statutory requirements or any shorter period already promised taking precedence. Corrections to information, the basis for the invoiced amount, follow-up requests, and objections are handled under the invoicing provisions of the Digital Asset Purchase and License Agreement. In the event of delay or refusal by a merchant, you may contact customer service to investigate and follow up; an invoicing delay alone does not automatically result in an order refund, invalidation of the license, or forfeiture of the merchant's sales proceeds, nor does it affect your right to seek remedies under the law.
Article 5 Membership Services and Charges
1. Membership plan prices, service terms, discounts, daily usage allowances, usage counting and reset rules, and related matters are governed by the membership page and order records clearly displayed and confirmed by you at the time of purchase. This Agreement does not change the prices, allowances, or discounts of existing plans.
2. Membership discounts apply to designated participating products and are subject to the purchased plan and the conditions of the specific product. Membership itself does not mean that all products are free, that downloads are unlimited, or that every purchase includes a commercial license.When purchasing a particular asset, you must still check its price and license tier.
3. Charged items and calculation methods must be clearly displayed before payment; you have the right to decide whether to purchase. If automatic renewal is offered, a prominent notice must be provided before subscription and before renewal, and an easy cancellation method must be provided as required by law; automatic renewal requires your actual, express authorization.
4. Benefits of a purchased membership during the agreed service term must not be reduced, or additional fees imposed, through unilateral changes to the rules without authorization.Before you make a further purchase, we must prominently explain any changes to the relevant benefits. Long-term or lifetime memberships will likewise be honored according to the legally valid terms agreed at the time of purchase, and their promised duration will not be shortened by definitions added later.
5. After-sales matters concerning memberships are handled according to the law, the terms agreed at purchase, and actual performance; a blanket rule that “all payments are non-refundable” does not apply. Where a refund is required by law or contract because we have failed to provide the agreed services, ceased operations, changed rules, or for other reasons, it will be calculated based on actual performance and the calculation basis will be explained, without unjustified delay; use of a small portion of the benefits must not be used as grounds for refusing all reasonable remedies.
Article 6 After-sales Service and Refunds for Digital Products
1. An exception to the seven-day no-reason return right applies only where the statutory conditions for the product are met and the exception was prominently disclosed at purchase and actively confirmed by the consumer; the right must not be excluded across the board merely because a product is called a “digital asset.” Where confirmation is required but has not been obtained, general provisions in this Agreement or default selections cannot be used to refuse a no-reason return.See the purchase agreement and the product purchase notices for the specific basis on which the exception applies.
2. Whether a no-reason return right applies does not affect your right under the law to seek supplementary delivery, replacement, contract termination, a refund, or compensation for issues such as damaged files, content that does not match the promises made, licensing errors, infringement, or failure to deliver.Use of a product or membership, or downloading a file, also does not automatically exempt the operator from liability for these issues.
3. You may submit your order number, a description of the problem, and necessary materials through the order's after-sales option or customer service. If the on-page application option has a designated operating period, please contact customer service when that period has ended or the option is unavailable;the operating period of the application option does not shorten statutory rights periods and does not in itself constitute grounds for refusing after-sales service.
4. We will review the order, product commitments, delivery, and materials from both parties, and notify you of our proposed handling. Please provide materials related to the issue that you can reasonably obtain; we will not require proof that is clearly beyond your ability to provide. If you disagree with the outcome, you may provide further explanations and request a review, or pursue other lawful means of protecting your rights.
5. The scope, method, and estimated processing time of a refund are governed by the notice of the handling outcome reached in accordance with the law. The time at which funds actually arrive depends on the relevant payment channel and bank processing; if assistance with another refund method is required, the reason must be explained and the recipient's payment information verified. We will not require you to accept vouchers or another substitute form of payment without your agreement.
Article 7 Request Hub
1. The Request Hub is used to display requests, express interest in the same requests, and match asset submissions to requests. Submitted requests are handled through the publication process; eligible merchants may create and submit products in response to a request, and an associated product link may be created once listing is permitted. Publication processing and display of associated products do not constitute a substantive Platform assessment of a work's originality, ownership, or the authenticity of a request.
2. Posting a request, entering a budget, expressing interest in the same request, or clicking “I'll Create This” does not in itself establish an exclusive custom-order contract or create an obligation to buy, sell, or make an automatic payment. A budget expresses intent; whether to purchase, the transaction price, deliverables, and license scope are governed by the specific product order confirmed separately.
3. Requests and reference materials you publish must be lawful and truthful, and you must have the necessary permission to use them. Do not disclose another person's private information, contact details, or assets that you are not entitled to make public. The Platform manages the publication and display of information under the request rules and processes contact details according to the Privacy Policy.
4. The Platform does not guarantee that a request will receive a submitted work or that a particular product will be sold. If parties negotiate separately off the website, off-site transfers or private promises must not be represented as already covered by this website's orders, escrow, or acceptance guarantees; this provision does not reduce or exempt the Platform from obligations it remains legally required to perform.
Article 8 Content Publication and Intellectual Property
1. You must have lawful rights to requests, comments, and other content you publish, and must not publish unlawful information, infringing content, fake transaction reviews, malicious harassment, or other information that infringes the rights and interests of others. Reasonable criticism, negative reviews, complaints, and lawful efforts to protect your rights are not violations.
2. To carry out the publication functions you actively choose, you permit the Platform to store, process, and display the relevant content within the scope necessary for the services and to make necessary format adaptations. This permission does not transfer your copyright and does not automatically include the right to turn the content into a separate product, sell it externally, or use it in unrelated advertising; promotional use beyond the original purpose requires separate, necessary authorization.
3. After public content is deleted or services are terminated, the Platform will stop the corresponding public display according to the relevant function; transaction, complaint, and other records that must be retained by law may continue to be kept for the necessary period, subject to restrictions on access and use. See the Privacy Policy for specific rules on personal information processing.
4. Rights holders may submit truthful identity information, preliminary evidence of infringement, the location of the allegedly infringing content, and necessary explanations under the Infringement Complaint Guidelines. The Platform will promptly forward notices in accordance with the law and take necessary measures based on preliminary evidence and the type of service; the party complained against may submit a statement of non-infringement in accordance with the law, and the Platform will forward it and handle subsequent matters under the applicable rules. If the Platform knows or should know of infringement, it will take necessary measures as required by law. Transaction records, traceability markers, and similar information may provide leads for handling a matter, but are not irrefutable findings of infringement; a party whose erroneous or malicious notice causes damage bears corresponding liability according to the law.
Article 8A Creation Tools and User Works
1. Copyright and related rights in the original portions that you independently create using the creation tools belong to you or other lawful rights holders in accordance with the law. The Platform does not acquire copyright in your works merely by providing editing, saving, preview, or export tools. Rights in third-party assets, fonts, templates, and other pre-existing content are not transferred by their insertion or editing; you must hold the rights required to import and use the relevant content.
2. Finished works exported after searching for and inserting assets from this website in the creation tools remain subject to the original license scope, term, permitted uses, and third-party license conditions of those assets, under the same licensing rules as when obtaining the same assets through their product pages. Tool membership benefits do not replace the purchase license for paid assets or automatically expand asset licenses. Free assets, purchased assets, and content provided under CC0 or open-source licenses must each be used in accordance with their actual licenses.
3. Ordinary registered users may use the basic functions that have been made available in the relevant tool; members may use the member functions that have been made available in the relevant tool during their membership term. Specific functions and supported file formats are governed by the tool page and the benefits expressly disclosed at the time of purchase. This provision introduces no additional limit on the number of exports and does not include functions that have not yet been made available among the benefits already provided.
4. Local imports, browser drafts, and project files exported to a device have different storage methods. A project for which you have not actively used and successfully completed cloud saving must not be regarded as having been backed up to the cloud by the Platform. Browser drafts may be lost if this website's browser data is cleared, private browsing is used, or the device or browser is changed, among other reasons; please check the save status before closing the page and promptly export a local file. The Platform can assist with recovery only to the extent of the data it actually holds and does not promise to recover local content that was never uploaded or has been cleared.
5. Cloud saving is available only for tools in which this function has been made available and for eligible accounts; purchasing a membership does not mean that all tools offer cloud saving or that local files will be uploaded automatically. When you actively use cloud saving, the Platform processes project data only to the extent necessary to provide saving, recovery, necessary previews, synchronization, backup, security maintenance, and compliance with legal obligations. Without separately obtaining the necessary authorization, the Platform will not publicly display or sell your unpublished works, or use them for unrelated marketing or model training. See the Privacy Policy for specific rules on personal information processing and deletion.
6. Cloud storage capacity, retention periods, and arrangements for managing files after membership expires are governed by the benefits clearly displayed at purchase and the relevant function descriptions; this provision introduces no new promise of permanent storage and does not diminish valid promises already made. When the Platform changes storage arrangements or stops the relevant services, it must provide advance explanations in accordance with the law and the agreement, and provide reasonable arrangements for exporting or retrieving files. Please keep local copies of important files securely. These explanations do not exempt the Platform from liability it must bear under the law for its own breach of contract or fault.
Article 9 Safe Use and Handling of Violations
1. You must not harm the rights and interests of the Platform or others through attacks, malicious software, identity theft, bypassing permission checks, bulk theft of paid files, or similar means; you must not engage in fake transactions, obtain refunds fraudulently, or unlawfully distribute others' assets. Lawful normal browsing, preservation of evidence, complaints, and oversight are not prohibited merely because they are unfavorable to the Platform.
2. For risks or violations supported by facts, the Platform may take necessary and appropriate measures according to their nature, severity, and impact, including issuing notices, requesting explanations, restricting relevant functions, stopping the display of related content, or terminating services. In an emergency, necessary protective measures may be taken first, followed by a timely explanation where this does not interfere with lawful handling.
3. When taking action that materially adversely affects you, we must inform you of the main facts, reasons, applicable rules, and appeal channels, and provide a review in accordance with the law; if you request a human review, we will arrange for human handling as required.We must not take arbitrary action based on a vague assertion of “the Platform's determination,” nor impose harsher measures because you raise an objection.
4. Compensation for breach of contract is based on the law, legally valid agreements, actual losses, and other relevant factors. Account measures do not mean forfeiture of all funds, arbitrary deductions from property, or automatic cancellation of all lawfully obtained licenses; paid services and outstanding matters unrelated to the violation must be handled in accordance with the law.
Article 10 Service Maintenance, Changes, and Liability
1. We take reasonable measures to maintain the security of services and transactions. Planned maintenance or other foreseeable significant effects on services should be communicated through appropriate means, with efforts made to minimize their impact. When an issue occurs, we will promptly take measures such as repairs, explanations, or alternative delivery.
2. For natural disasters and other events that constitute force majeure under the law, liability will be handled according to their actual impact and the law, and obligations such as timely notification, provision of evidence, and mitigation of losses will be fulfilled. Ordinary technical failures, disruptions to third-party services, or the fact that a product comes from a merchant do not automatically provide grounds for fully exempting the Platform from liability.
3. This Agreement does not exclude liability arising from intentional misconduct, gross negligence, or liability that cannot be excluded by law, and does not exclude consumers' statutory rights to seek compensation.Both parties must perform their agreements in good faith, and the scope of liability will be determined according to the specific breach, causation, losses, and applicable law.
4. If we decide to stop the relevant business services, we will give advance public notice as required by law and arrange for the handling of incomplete orders, after-sales matters, unfulfilled membership benefits, and necessary records; closing the website does not exempt us from obligations to perform or provide refunds.
Article 11 Withdrawal, Account Closure, and Records
1. You may stop using the services or apply to close your account through the channels provided by the Platform. To protect the rights and interests of all parties to transactions, we may verify your identity and check incomplete orders, refunds, and other matters that genuinely require handling before account closure, in accordance with the law; these requirements must be necessary and reasonable, and no obstacles unrelated to account closure may be imposed.
2. Before closing your account, please securely retain orders, licenses, and downloaded files that you are lawfully entitled to keep. Account closure may prevent you from accessing on-site records or download services through your original account. We must explain its specific effects and cannot interpret account closure as your waiver of statutory rights such as refunds, complaints, or compensation.
3. An asset license that was lawfully obtained and has not ended due to expiry, lawful termination, or another applicable reason does not automatically cease to exist because the account is closed.Records that must be retained by law are kept for the corresponding purposes and periods; other personal information is deleted or anonymized under the Privacy Policy and the law. We do not promise that the same retention period applies to all data.
Article 12 Rule Updates and Existing Orders
1. When new rules are introduced or Platform rules are amended after this version goes online, we will publicly seek comments as required by law, display the rules or a link to them prominently on the homepage, and provide convenient and complete means of reading, downloading, and searching them. Relevant historical versions will be retained and made available for consultation as required by law, including all historical versions from the 3 years before the new version takes effect.
2. Rules will generally be publicly displayed at least 7 days before implementation; in statutory circumstances involving a very large number of users, extensive amendments, or important rights and interests of relevant parties, they will be displayed at least 15 days in advance; if important rights and interests may be materially affected, a reasonable transition period will also be provided. Where the law prescribes stricter procedures for the matter, those procedures apply.
3. Public display of rules does not mean that you have agreed to new obligations or a reduction in your rights and benefits. Changes requiring your confirmation will be separately brought to your attention and confirmed as required by law, rather than replaced by preselected boxes or continued browsing alone. New rules will not retroactively change the price, license, or delivery terms of orders already concluded, or reduce the benefits of purchased memberships during their agreed terms without authorization.New provisions that must legally apply will be handled as required by law.
4. If you do not accept an amendment and wish to withdraw or terminate the relevant services, you may contact us to do so; we will handle outstanding matters and calculate refunds based on the facts, in accordance with the valid rules before the amendment and the law, without imposing unreasonable exit conditions.
Article 13 Contact and Dispute Resolution
1. For explanations of this Agreement or issues concerning accounts, transactions, or after-sales service, you may contact us through the relevant on-site channels, by telephone at 13716058991, or by email at 3521773536@qq.com. Please provide the necessary information to help us locate the issue; we will handle it and respond according to its nature, without delaying matters by requiring repeated submission of unrelated materials.
2. This Agreement is governed by the laws of mainland China, the People's Republic of China. If a dispute arises, the parties may first negotiate, or may lawfully request mediation from a consumer organization, lodge a complaint or report with the relevant administrative authority, or file a lawsuit with a people's court having jurisdiction; arbitration requires a valid arbitration agreement lawfully reached by both parties.Negotiation or an internal Platform review is not a mandatory prerequisite for exercising your rights under the law.
3. The current version and initial publication date of this Agreement are shown at the top of this page; subsequent revisions and historical versions will be publicly displayed as required by law. We may explain the services and the basis for our handling of matters, but do not have a “right of final interpretation” that excludes judicial or administrative oversight or consumers' rights.